It is the aim of Carsave Leasing Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resonded to by the appropriate person within 1 business day. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of 3 business days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0114 258 2888
or write to us at 1A Southwest Centre, Troutbeck Road, Sheffield, S8 0JR
If a complaint was to remain unresolved we recommend contacting the BVRLA conciliation service -
In writing: Chief Executive, British Vehicle and Leasing Association, River Lodg,e Badminton Court, Amersham, HP7 0DD.
Or email: Complaint@bvrla.co.uk
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
0114 258 2888
F: 0114 258 2444
Carsave Leasing Ltd
1A Southwest Centre
Registered in England & Wales with Company Reg No : 32151426
Registered Office : Unit 1a, The South west Centre, Troutbeck Road, Sheffield, S8 0JR | Data Protection No : Z7414877 | VAT No : 690008745 |
Carsave Leasing Ltd are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registered No : 672236
BVRLA membership number: 1982
Copyright © 2019 Carsave Leasing Ltd, All rights reserved.